Telemarketer for Call Center(Female Arabic Speaking) – Marriott Vacation Club
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Communicate with potential owners via telephone to set up preview package sales/day tours. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
ESSENTIAL JOB FUNCTIONS To conduct In/Out Bound calls targeting the potential buyers of MVCI products in order to book the qualified prospects. Achieve the goals as established by MVCI management such as:1. Conduct In/Out bound calls on daily basis to generate the qualified tours. 2. Booking the tours to Dubai sales gallery or to the specific road show. 3. Fully understanding the MVCI marketing campaigns and offers.
Others:1. Perform all tasks in a timely manner ensuring all deadlines are met.2. Perform other related tasks as assigned by management.3. Comply with MVCI and Marriott International policies and procedures.4. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.5. Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive report with all associates and customers.6. Maintain a working knowledge of all Marriott product lines.7. Maintain computer systems knowledge (Windows XP, E-Mail, Word, Excel, Goldmine and OTM.)8. Good command of English and Arabic and knowledge on reading, writing and speaking.9. Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.10. Revise the performance on daily / weekly / Periodic basis to identify the areas need of improvement11. In case of underperformance, liaise with the Telemarketing Manager and follow the instructions / advice given in order to improve personal performances.12. Adhere to MVCI policies and procedures in every regard.Guest Relations Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
Dubai, United Arab Emirates
Marketing and PR
Hospitality & Accomodation
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen