We are GuestReady, a global short-term and vacation-rental management company! Recently listed #13 on the UK Startups 100 list, we provide professional services to real estate investors, hosts, as well as guests in multiple cities around the world including London, Paris, Kuala Lumpur, Hong Kong, and Porto. Our short-let services include everything ranging from creating a listing, to taking care of the guest communications, housekeeping, key management and price optimisation. Our mission is to leverage new technologies to unlock the full potential of real estate worldwide.
GuestReady is co-founded by seasoned entrepreneurs and operates in Europe and Asia. Featured in Forbes and having won the Serviced Apartment Awards for best service provider in 2018, we are looking for a bright and motivated individual to join our fast-growing team as an Operations Associate in Portugal.
Assist the Operations Manager with day to day operations and quality controlCommunicate offline and online with guests and hostsSet up partnerships with providers and suppliers of cleaning (e.g. linen cleaning)Solving problems in the most efficient way, taking into account cost and making sure guests are happy.Help to train staff and have the opportunity to performance manage freelance staffEnsure that all check ins, check outs and cleanings are handled smoothly without unnecessary delay or discomfort to any guest.Maintain up-to date information on arrivals, departures and apartment condition.Organise and keep the back office information up-to-date.Collect Guest feedback after guest departure along with positives and negatives during their stay.Routinely following up with the maintenance team on any repairs needed during the time between check-outs and check -ins.
Bachelors degree; Business/Tourism/Logistics majors preferredAvailable to work on weekendsFluent in writing / speaking in Portuguese and EnglishStrong analytical skills, identify gaps/opportunitiesA people person, comfortable interacting with casual hosts and ultra high end professional alikeEntrepreneurial, flexible, self-driven, self-motivated, proactive – a hustler!Fast learner and willingness to go the extra milePassion for start-up and operation is a plusDrivers LicenseFull-time availability
Ground floor opportunity to build a funded startup from scratchA team of experienced entrepreneurs who have successfully built companies beforeA dynamic work environment with flat hierarchies and space for your own ideasChallenging and diverse tasks which will let you grow day by dayAttractive possibilities
Start Date: As soon as possible.
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