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• Train and guide new hires on the process and product knowledge
• Develop on existing and new training material.
• Assist and ensure a qualitative follow-up of the new agents during their first weeks of production.
• Deliver ongoing training classes to existing agents for new products, services, customer service skills, program changes, and market launches.
• Conduct quality call monitoring jointly with the client, provide constructive feedback and consequently set up the action plans.
• Develop monthly quizzes.
• Schedule appropriate training sessions.
• Develop technical skills according to the product evolution.
• Comply with group policy and procedures in terms of security.
Source: Jobs in Morocco | Bayt.com
To apply, please visit the following URL:https://www.bayt.com/en/morocco/jobs/khaliji-english-speaking-trainer-4172027/→