Khaliji-English-speaking trainer – SITEL

• Train and guide new hires on the process and product knowledge

• Develop on existing and new training material.

• Assist and ensure a qualitative follow-up of the new agents during their first weeks of production.

• Deliver ongoing training classes to existing agents for new products, services, customer service skills, program changes, and market launches.

• Conduct quality call monitoring jointly with the client, provide constructive feedback and consequently set up the action plans.

• Develop monthly quizzes.

• Schedule appropriate training sessions.

• Develop technical skills according to the product evolution.

• Comply with group policy and procedures in terms of security.

Job Details

Preferred Candidate

Source: Jobs in Morocco | Bayt.com