JUNIOR OPERATIONS ANALYST (Operations EU)
Location: Sarajevo | Department: EU Operations | Reporting to: EU Operations Manager
Alfa Energy Group is an international energy consultancy based in London, with offices in Frankfurt, Chicago, and Sarajevo. We build business energy strategies for clients and keep them running. Our mission is to help clients find suitable energy and water supplies, and we guide them towards the best use of them.
The role of Junior Operations Analyst requires professionalism and enthusiasm to ensure success. Candidates need to have excellent verbal and written communication skills and good computer literacy. The role requires someone who is hardworking and self-motivated with the confidence and ambition to deliver success to both themselves and the group.
Working closely with senior colleagues from the EU Operations team and external partners to achieve set goals
Assisting with delivering required services to European clients
Data collection and entering and processing data in internal data systems within a set time frame
Assisting senior colleagues to review and test processes and templates to harmonise them so that they are in alignment with EU regions
Participating in tendering processes for clients and their energy-related requirements.
Handling after-sale activities internally and externally, activities such as providing support, query handling, tenders, and ongoing issues for clients
Proactively tracking and monitoring all energy market regulations
Conducting tasks and procedures that relate to service delivery using in-house systems and software
Continuously working on your personal development, namely skills in negotiation, public speaking, client-facing presentation, coaching, mentoring, project coordinating, and internal system skills
Additional responsibilities as required by the team leader
Experience and Skills
Good verbal and written communication skills in English and local languages Essential
Proficiency in an additional language Desirable
Good knowledge of Microsoft Office (Word, Excel, MS Project) Essential
Keen eye for detail Essential
Delivery-focused and results-oriented Essential
Acts with integrity Essential
Flexible and self-motivated Essential
Education background in economics/administration Desirable