Infrastructure Section Head – Trans Business for Trading and Distribution
This position is responsible for day-to-day activities of the Technology functions, with primary emphasis on operation, support, system, and network initiatives, along with leading the team activities to provide such services.
He/She will also provide guidance and direction to the operations and support team members & will ensure proactive monitoring of systems and network performance, perform various support functions, including business continuity readiness, disaster recovery setup, and drills management.
Design, implement, and maintain all LAN/WAN activities including vendor negotiations, hardware/software selection, resolving connectivity issues, and vendor escalation
Responsible for the level-1 security to protect the hardware, software, and information resources of the company from unauthorized access, tampering, or physical damage. This includes the management of firewalls.
Assist other areas of Information Technology related to the acquisition, installation, maintenance, problem diagnosis, and training of computer systems.
Scheduling of hardware maintenance activities and system tests to ensure the effectiveness of the hardware and software in use.
Develop plans to recover operating capability in the event of emergencies.
Provide high quality and responsive IT infrastructure in terms of reliability, availability, performance, and support, within defined areas of responsibility that meet agreed services levels.
Periodic reporting of area performance.
Effectively administer, test, and enhance the enterprise-wide Backup & Recovery, Disaster Recovery, and business continuity plans
Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.