We are looking for someone to fill a versatile role. While this position is immediately focused in a part-time customer service role, it will eventually lead to a full-time position involving working every aspect of the business. This includes wine making (labor and some heavy lifting up to 50lbs, frequently and repetitively), sanitation, customer help, and computer related tasks. While this position will be starting at part-time hours, once duties are learned, it will lead to a near full-time position.
Wine kit sales for on-premise and homebrew.
Provide knowledgeable answers to questions about products and procedures for on-premise and homebrew (previous knowledge not necessary, but an interest in learning about wine and fermentation is a must).
Work happily along side our wonderful staff, to help with daily tasks, such as: making wine, filtering wine, helping customers with bottling wine, cleaning, and other various tasks.
At least 1 – 3 years’ of customer service related work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills. (We have the best customers in the world, and we make sure they know that!)
Ability to multi-task, organize, and prioritize work in a self sufficient manner. Previous experience with wine is not required, but a passion to learn about it is very important.
The ability to comfortably and repeatedly lift and carry up to 50lbs is a must. This is a daily requirement.
Open availability is a must. Some early mornings are required (7:00 am), and the ability to work until 6:30 pm at the latest. Saturdays are required, but we are always closed Sundays and Holidays.
Part-time hours: 20-35 per week
Job Types: Full-time, Part-time, Permanent
Salary: $13.00-$15.00 per hour
8 hour shift
Monday to Friday
COVID-19 considerations: We have a detailed covid-19 plan in place, which is based off of Health BC recommendations and guidlines. This changes as the guidelines change, but we insure a safe and healthy work environment.
Do you have a reliable form of transportation?
Secondary School (preferred)
customer service: 1 year (preferred)
Answer incoming customer inquiries
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
Record and modify customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested
Sanitizing, disinfecting, or cleaning procedures in place