Customer Service Operations intern – Amazon Europe
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon associates will deliver world-class service to our customers.
Amazon is looking for CS Operations intern who will support the Team Manager in their job of leading a team of Customer Service Associates.
The number one priority for this role is to help the Team Manager removing blockers to assist the associates. At first, you will shadow the Team Manager for the coaching, development, performance and engagement of the associates. Once you will be trained on these tasks, you will actively drive actions on behalf of the Team Manager to remove any barriers that prevent the associates from demonstrating the Amazon CS Contact Tenets on every contact.
The ideal CS Operations intern understands that supporting the associates is the most critical role they perform; to achieve this they are open and approachable, engage with the associates individually to understand how to most effectively help remove blockers and provide assistance. The ideal candidate will support the Team Manager in building a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world-class service.
You will be responsible for using quantitative and qualitative data to identify opportunities to support the coaching, development, performance and engagement of the associates. You will then use the results of your analysis to help the Team Manager take care of the associates’ satisfaction and engagement at work. As a future leader of customer facing associates, you will be trained on handling customer contacts and articulating the Amazon mission and expectations of the Amazon CS Contact Tenets. You will support the Team Manager in educating the associates about the important role they play in living the Contact Tenets and how their role supports the Amazon flywheel.