Customer Service Advisor, Halfords
Customer centric Sales Executives needed to respond to inbound calls from consumers in the UK, dealing with their queries as well as upselling and cross selling them by the end of the call to earn incentive/commission.
You will need to communicate well with customers, have great negotiation and persuasive skills, with the ability to multi-task and prioritize in a high-volume, fast-paced environment.
Main Job Tasks and Responsibilities
– Resolve and assist customers wth inbound telephonic and email queries and requests
– Selling, upselling, & cross selling to prospective UK clients
– Achieve and exceed predetermined sales targets
– Identify and overcome objections and respond to questions
– Follow up on voicemails received and initial contacts that request call backs
– After-sales information and advice
Education and Experience
– Matric / Grade 12
– Customer service skills and experience with ability to sell