Call Center Agent (Students) – Enugu at Interra Networks

Interra Networks Ltd (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world – from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

We provide technology and consulting services built on a strong technical competence and knowledge of the challenges faced by our clients. We recognize that most organizations simply require solutions and not necessarily “hardware and software”; as such we work hand-in-hand with our clients till they are successful. Our presence helps ensure our clients’ project succeeds as our services continue long after the project is completed and deployed. Our services are also available to foreign organizations interested in competitively priced, world class BPO services.

This broad experience has enabled us develop for our clients, world-class technology solutions that are cognizant of the inherent challenges and advantages of the Nigerian and International environment. Interra takes the time to learn and understand each opportunity and the underlying technology. We look for solutions that will work and add value to our customers. We focus on long-term, mutually beneficial and sustainable opportunities and partnerships.Role Responsibilities

Answer incoming calls, make outbound calls and respond to customer’s emails;
Management and resolve customer complaints;
Identify and escalate issues to supervisors;
Provide necessary information and guidance to customers;
Research required information using available resources;
Research, identify, and resolve customer complaints using applicable software;
Document all call information according to standard operating procedures;
Recognize, document, and alert the management team of trends in customer calls;
Follow up customer calls where necessary;
Complete call logs.

Requirements

S/he must have good understanding of English and any other major Nigerian Languages.
Must be able to read, speak and write English language fluently.
Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
Proficient in usage of Microsoft packages.
Knowledge of customer service telephony and technology (Successful Candidates would be taught)
Experience in a call center or customer service environment would be an added advantage.
Good data entry and typing skills.
Knowledge of administration and clerical processes would be an added advantage.
Good communication and presentation skills
Ability to understand individual differences.
Problem solving skills.
Should be able to work Mondays to Sundays and at any other time as required.
Proficiency in driving Sales will be an added advantage.
Must have a service mentality.

Key Competencies:

Verbal and written communication skills.
Good Listening skills.
Problems analysis and problem-solving skills.
Excellent Customer Service Orientation.
Organization skills.
Attention to detail.
Good Judgment skills.
Team work.
Stress tolerance.
Time management skills.
Persuasion skills.

Source: MyJobMag Job Feed