Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers response to our offerings, we are also the worlds fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
As the Airport Services Duty Officer, you will be responsible for supervising and controlling flight-handling activities such as Flight editing, Check-in, Transfer and Boarding in order to ensure a high service standard is maintained. You will achieve optimum customer satisfaction and on-time departure of flights and control the shift as a direct representative of the Airport Services Manager. You will also monitor the activities of all sections at the airport coordinating with various sections as required. You will ensure punctuality and safety of all Qatar Airways operations.
Specific Accountabilities Include
Responsible for the day to day operations and acting as a liaison between airport services providers and users
Providing input and recommendations to management to improve the effectiveness of the daily operations
Ensuring passengers and aircraft handling confirm to safety and security requirements
Managing and controlling manpower on the shift to optimise utilization and maintain staff morale and discipline
Conducting spot-checks on operations and staff to ensure adequate standards are maintained
Resolving customer problems and complaints effectively and liaising promptly with all departments including customer relations to provide solutions for complaint handling
Conducting briefing sessions for QR and GHA staff and supervisors on every shift
To be successful in this role, you will need a Bachelors degree (or equivalent) combined with at least four years of job-related experience with a minimum of three years in an airline or reputed GHA at the supervisory level. You will need a good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities. You will also need a good understanding of weight and balance, Ramp Handling, Dangerous Good Regulations. You will need to be an experience leader with competency in coaching and mentoring staff.
Kindly ensure your Cv is in ENGLISH ( Only CVs in English will be considered)
Note: you will be required to attach the following:
Resume / CV
Copy of Highest Educational Certificate
Copy of Passport